Shipping policy

SHIPPING POLICY

Thank you for shopping with RisenFit. We're committed to getting your order to you as quickly and reliably as possible. Please read the policy below to understand how we process, ship, and deliver your order. By placing an order with us, you agree to the terms outlined on this page.

Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays) after your order is placed and payment is confirmed. During processing, your order is verified, packed, and prepared for dispatch.

Orders placed on weekends or holidays will begin processing on the next business day. During peak periods, promotional sales, or major holidays, processing may take slightly longer due to higher order volumes — we appreciate your patience during these times.

Once your order has shipped, you'll receive a shipping confirmation email containing your tracking number.

Shipping Rates
We're proud to offer free worldwide shipping on every order, with no minimum spend. The price you see at checkout is the price you pay — no surprise shipping fees added at the end.

Estimated Delivery Times
Delivery time is made up of processing time plus transit time. Estimated total delivery times after dispatch are as follows:

Please note that these are estimates, not guarantees. The majority of orders arrive within the shorter end of these ranges, but actual delivery times can vary depending on your location, local customs processing, carrier workload, and seasonal demand. Delivery to remote or rural areas may take additional time.

Order Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package every step of the way.

Please allow 3–5 business days for tracking information to update and become active after you receive it. If your tracking number isn't showing movement right away, don't worry — this is normal in the early stages while the carrier scans and registers your parcel into their system.

If your tracking hasn't updated after 7 business days, please reach out to us and we'll investigate on your behalf.

Shipping Carriers
We partner with trusted international and local carriers to deliver your order safely. Once your package reaches your destination country, it is typically handed off to your national postal service or a local courier for final delivery. The carrier may vary depending on your location and the most efficient route available at the time of shipping.

Customs, Duties & Import Taxes
For international orders, your package may be subject to customs fees, import duties, or taxes levied by your country's government once it arrives. These charges are not included in your order total and are the responsibility of the customer.

RisenFit has no control over these fees and cannot predict their amount. Customs policies vary widely from country to country — if you're unsure, we recommend contacting your local customs office for more information before ordering. Please note that we are unable to mark orders as "gifts" or declare a lower value, as this violates international shipping regulations.

Incorrect or Incomplete Address
Please double-check that your shipping address is complete and accurate at checkout, including apartment or unit numbers. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize you've made a mistake, contact us as soon as possible at ducanh.fantasy@gmail.com. If your order has not yet shipped, we'll do our best to update it. Once an order has been dispatched, we're unable to change the delivery address.

If a package is returned to us because of an incorrect address, an uncollected parcel, or a refused delivery, we'll contact you to arrange re-shipment. Additional shipping charges may apply for the re-delivery.

Shipping Delays
While we and our carriers work hard to meet the estimated delivery windows above, some delays are outside of our control, including but not limited to: customs clearance, extreme weather, natural disasters, carrier disruptions, postal strikes, and peak-season backlogs.

We truly appreciate your understanding and patience should any of these occur. Rest assured, if a package is significantly delayed, we're here to help track it down.

Lost, Stolen, or Damaged Packages
Every order is packed with care, but occasionally issues happen in transit.

• Lost in transit: If your tracking shows no movement for an extended period or your order hasn't arrived well beyond the estimated window, contact us and we'll open an investigation with the carrier.
• Marked delivered but not received: Please check around your property, with neighbors, and at your local post office first, as carriers sometimes mark parcels delivered slightly early. If you still can't locate it, get in touch and we'll assist.
• Arrived damaged: If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging so we can make it right.

For any of the above, reach us at ducanh.fantasy@gmail.com and we'll work with you toward a resolution, whether that's a replacement or another suitable solution.

Multiple Items in One Order
If you order more than one item, they may occasionally be shipped separately and arrive on different days. This is completely normal and helps us get each item to you as fast as possible — you won't be charged any extra for split shipments.

Order Changes & Cancellations
Need to change or cancel your order? Please contact us within 12 hours of placing it. Because we aim to process and dispatch orders quickly, we cannot guarantee changes once an order has entered processing or shipped.

Contact Us
If you have any questions about your shipment, tracking, or this policy, our team is happy to help.

📧 Email: ducanh.fantasy@gmail.com
⏱️ Response time: within 24–48 hours (Monday–Friday)

We'll always do our best to make your RisenFit experience smooth from checkout to doorstep. Thank you for choosing us.